We at BikeExchange Marketplace Limited (“BikeExchange,” “we,” “us,” or “our”) know that our users (“you,” “your,” or “yourself”) care about how their personal information is used and shared, and we take your privacy seriously.
BikeExchange respects your privacy and any personal information that you provide to us will be treated in accordance with the reasonable standards of security and processing in accordance with the Data Protection Act 1998 (the “Act”). For the purposes of the Act, the data controller is BikeExchange Marketplace Limited of 74 The Close, Norwich, Norfolk NR1 4DR.
We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register on or use the Website. If you are under 13, please do not attempt to register on or use the Website or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 may provide any personal information to us or on the Website. If we learn that we have collected personal information from a child under age 13 without their parent’s consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at info@BikeExchange.co.uk.
II. WHAT INFORMATION DOES BIKEEXCHANGE COLLECT?
A. Information You Provide to Us:
We receive and store any information you knowingly provide to us. For example, we collect Personal Data such as your;
Information you supply on registration such as name, username, phone number, email address
Payment information such as credit card and other billing information,
Information you post on our Website
Third-party account credentials (for example, your log-in credentials for Facebook).
We may also collect information you supply to us in the use of our Website regarding your personal preferences, search history and interests.
If you access the Website through an external third-party application, such as Facebook, we may receive some data from those connected third-party applications. Connecting your account to third-party applications or services is optional, and when you connect your account to an external app, you will be given the opportunity to grant permission. You can revoke your permission under your account settings.
We may receive or collect information (for example: an email address) about a person who is not yet a registered BikeExchange member (a “non-member”) in connection with certain BikeExchange features, including but not limited to: a non-member subscribing to a BikeExchange newsletter, a member inviting a non-member to visit the Website, a non-member engaging in a transaction, or a member sending a gift card code to a non-member. Non-member information is used only for the purpose it was originally submitted to us. A non-member can contact BikeExchange support if they do not want us to retain their information.
B. What we do with the information:
We may use this information for our administration, record keeping and in connection with any payment.
We may use this information, with your permission only, to contact you for marketing purposes.
We may disclose this information where required by law to do so.
We may disclose this information to any governmental or regulatory body or courts where we believe that disclosure is necessary and proportionate.
We may disclose this information where we believe that disclosure is necessary and proportionate for the protection of the legitimate interests of ourselves or of a third party
We may anonymise your Personal Data so that you cannot be individually identified and provide that anonymised information to our partners. For example, we allow advertisers to choose the demographic information of users who will see their advertisements and you agree that we may use any of the information we have collected from you in non-personally identifiable form to allow our advertisers to select the appropriate audience for those advertisements. We might use the fact you have purchased or inquired about a certain brand of apparel, for instance, to show you advertisements for the company that sells that brand, but we will not disclose to that company your identity.
C. Information Collected Automatically:
Whenever you interact with our Website, we automatically receive and record information on our server logs from your browser including your IP address, “cookie” information, and the page you requested.
“Cookies” are small files of letters and numbers which we transfer to your computer or device that allow us to recognise your browser or device and tell us how and when pages in our Website are visited and by how many people. These cookies are anonymous and they will not collect information that identify you.
The types of Cookies used by us:
• Strictly Necessary Cookies. These are essential to enable navigation around our website and use its features. Without these, we would be unable to provide you with certain features.
• Functionality Cookies allow our Website to remember choices you have made and helps to provide an enhanced, more personal experience on our Website.
• Performance Cookies to help us improve our website and our online services. These cookies gather information about how our Website is used, including which pages you visit most often. These cookies are anonymous, which means that they won’t collect information which identifies you.
• Targeting and Advertising Cookies. Advertising cookies are used to help us better understand our advertising campaigns and how we can make these more relevant to you. These cookies are also anonymous. They won’t collect information which identifies you.
You can delete cookies stored on your computer or change your privacy settings at any time via your browser settings. These browsers include;
• Internet Explorer
When we collect usage information (such as the numbers and frequency of visitors to the Website and to which pages within the Website), we only use such data in aggregate form, in a manner that assures your anonymity. We may provide this aggregate usage information to our partners; our partners may use such information to understand how often and in what ways people use our Website, so that our partners, too, can endeavor to provide you with an optimal online experience. For example, we may place a cookie on your device that records what products you have viewed on our Website, and then provide that information, in non-personally-identifiable form, to a third party website, to allow such website to show you ads for similar products that are available from us or from third parties.
We may also deliver a file to you through the Website (known as a “web beacon”) from an advertising network we have contracted with. Web beacons allow advertising networks to provide anonymised, aggregated auditing, research and reporting for us and for advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. These beacons may, for example, log that you have viewed a certain product on our Website, and then show you an ad for similar products when you browse to another website. Because your web browser must request these advertisements and web beacons from the ad network's servers, these companies can view, edit, or set their own cookies, just as if you had requested a web page from their site. Many ad networks participate in the Network Advertising Initiative (“NAI”), a cooperative of online marketing and analytics companies committed to building consumer awareness and establishing responsible business and data management practices and standards, and such NAI members may allow you to opt-out of cookies or beacons they deliver. Again, we do not control the policies of any third parties, including advertising networks.
We do not honor do-not-track signals from Internet browsers or other consumer choice mechanisms regarding the collection of behavioral tracking data.
D. E-mail and Other Communications:
We may contact you, by email or other means. For example, we may send you promotional offers on behalf of other businesses, or communicate with you about your use of the Website. Also, we may receive a confirmation when you open an email from us. If you do not want to receive email or other mail from us, please indicate your preference by changing your account settings accordingly or clicking on the “Opt Out” option.
III. WILL BIKEEXCHANGE SHARE ANY OF THE PERSONAL INFORMATION IT RECEIVES?
We neither rent nor sell your Personal Data in personally identifiable form to anyone. We share your Personal Data in personally identifiable form with third parties only as described below:
A. Affiliated Businesses and Third Party Websites We Do Not Control:
In certain situations, businesses or third party websites we’re affiliated with may sell items or provide services to you through the Website (either alone or jointly with us). You can recognise when an affiliated business is associated with such a transaction or service, and we will share your Personal Data with that affiliated business only to the extent that we deem it related to such transaction or service. One such service may include the ability for you to automatically transmit information from your BikeExchange account to an account on a third party website or service, such as Facebook. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Unless we inform you otherwise, our agents do not have any right to use the Personal Data we share with them beyond what we deem necessary to assist us in performing such tasks.
C. Other BikeExchange Users:
As part of the buying and selling process, we will facilitate the sharing of information between the two members involved in the transaction. As part of the buying or selling process, you may obtain another BikeExchange user’s email address, shipping address, payment information, and/or other information. As described in BikeExchange’s Terms and Conditions, you have a limited license to use this information only for BikeExchange-related communications or for BikeExchange-facilitated transactions. We have not granted you a license to use the information for unsolicited commercial messages or unauthorised transactions. Without express consent from that person, you must not add any BikeExchange user to your email or physical mailing list or store or misuse any payment information.
D. User Profiles and Content:
Certain user profile information, including without limitation a user’s username and the image content that such user has uploaded to the website may be displayed to other users to facilitate user interaction within the Website or address your request for our services. Any content you upload to your public user profile, along with any Personal Data or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.) becomes publicly available, and can be collected and used by others. Your username may also be displayed to other users if and when you post comments or upload images through the Website and other users can contact you through such comments. If you sign into the Website through Facebook Connect, your list of “friends” from Facebook may be automatically imported to the Website, and such “friends,” if they are also registered users of the Website, may be able to access certain non-public information you have entered in your Website user profile. Again, we do not control the policies and practices of any other third party site or service.
E. Business Transfers:
We may choose to buy or sell assets. In these types of transactions, customer information (which may include your Personal Data) is typically one of the business assets that is transferred. Also, if we (or substantially all of our assets) are acquired, or if we go out of business or enter bankruptcy, Personal Data would be one of the assets transferred to or acquired by a third party.
F. Protection of BikeExchange and Others:
We may release Personal Data when we believe in good faith that release is necessary to comply with laws; enforce or apply our conditions of use and/or other agreements; or protect the rights, property, or safety of BikeExchange, our employees, our users, or others. We may exchange information with other companies and organisations (including governmental authorities) for fraud protection and credit risk reduction.
G. With Your Consent:
IV. IS PERSONAL INFORMATION ABOUT ME SECURE?
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place certain physical, electronic and managerial procedures to safeguard and secure the information we collect. Our computers are kept in a secure facility with restricted physical access and we use secure firewalls and other measures to restrict electronic access.
Your account is protected by a password for your privacy and security. If you access your account via Facebook Connect, you may have additional or different sign-on protections through Facebook. You need to prevent unauthorised access to your account and Personal Data by selecting and protecting your password (or other sign-on protections) appropriately and limiting access to your computer or device by signing off after you have finished accessing your account.
We endeavor to protect the privacy of your account and other Personal Data we hold in our records, but we cannot guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors may compromise the security of user information at any time.
V. WHAT PERSONAL INFORMATION CAN I ACCESS?
Through your account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
• name and password
• email address
• shipping and billing information
• user profile information and User Content, including images you have uploaded to the Website
The information you can view and update may change as the Website changes.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
VI. WHAT DATA DOES BIKEEXCHANGE RETAIN?
We will retain your information only for as long as is necessary or your account is active or as needed to provide you services. If you no longer want us to use your information to provide you services, you may close your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
You may inform us of any changes or requests in regards to your personal data, and in accordance with our obligations under local data protection law, we may update or delete your personal data accordingly.
VII. WHAT CHOICES DO I HAVE?
You can always elect not to disclose information to us. However, please keep in mind that we may need some information to allow you to register with us or to take advantage of some or all of our features, and if you choose not to provide that information, your ability to use our Website and services may be limited.
You may be able to add, update, or delete information as explained in Section V above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your account by visiting your account settings. Please note that some information may remain in our private records after your deletion of such information from your account. We may use any aggregated data derived from or incorporating your Personal Data even if you update or delete it, but we will not use that information in a manner that would identify you personally.
IX. QUESTIONS OR CONCERNS
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to info@BikeExchange.co.uk. We will make every effort to resolve your concerns.